Refund policy

Rin Academy Oy is registered in Oulu, Finland. These terms follow Finnish and EU consumer law. If anything here conflicts with your statutory rights as a consumer, your statutory rights apply.

14-day right of withdrawal

As a consumer buying at a distance, you have 14 days from the date of purchase to withdraw from the contract without giving a reason. To withdraw, email us at hello@rinacademy.com within that period. We refund the full amount using the same payment method, without undue delay.

If you ask us to start a service before the 14 days are up and the service is fully provided within that time, the right of withdrawal ends once the service has been provided in full, as permitted under Finnish consumer law.

Cancelling a cohort seat

Beyond the statutory 14-day period, you can leave a cohort for a full refund of your credit up to 24 hours before the cohort starts — just use the Leave button on your My Cohort page and the credit returns to your balance automatically. Once a cohort has started, the seat is no longer refundable, because a cohort is a fixed group and the seat cannot be resold; you keep access to the materials and recordings for the sessions you have paid for.

Missing a single session does not cost you anything: your seat covers the whole cohort. Please cancel your attendance at least 24 hours ahead so your instructor and group can plan.

If we cancel a cohort

If a cohort does not reach its minimum size or we cancel it for any other reason, you receive a full refund, or the option to move to another cohort, whichever you prefer.

How to reach us

Email hello@rinacademy.com. For consumer disputes you may also contact the Finnish Competition and Consumer Authority (KKV) or use the EU Online Dispute Resolution platform.